PRODUCT CARE
Have any questions or concerns? We’re always ready to help! Send us an email at NYXANDSHADOWLEATHER@GMAIL.COM
General Leather Maintenance:
* Make sure to clean your leather if there is a spill or any certain bodily fluids after use. You can get a typical Leather cleaner on Amazon. I prefer Saddle Soap by Fieblings.
* DO NOT USE ALCOHOL- This is very drying and will break down the finish.
*Please use Leather Lotion or Moisturizer to keep your leather soft for many years to come. The predominant issue that leather has is drying out and cracking. Using a leather moisturizer regularly can keep your items lasting for many years to come. Leather Lotion and Waterproofer is available here under "Extra". You can easily add this to your order.
Leather Lotion and Waterproofer Instructions
-Using a paper towel or soft cloth, take a small amount of Lotion from the tin
-Gently, in circular motions, buff the lotion into the leather
-Do not use on Suede
FAQ
How do I track my order?
You will get an email with the tracking number and service to the email you provided at checkout. If you did not receive this within 3 days of payment, please contact me at NyxandShadowLeather@gmail.com or message me on Instagram @NyxandShadowAfterDark.
What are your delivery options?
If there is a service or company that cannot or will not deliver to your address or something speacial, please write it in the comments of the order and/or message me on Instagram @NyxandShadowAfterDark or email NyxandShadowLeather@gmail.com. Otherwise, I try to use the more cost-effective service available.
How do I return an item?
There are no returns or refunds.
How can I contact your couriers?
With the tracking number provided, you can. I include the contact information you give in the order to the shipping company to help the communication process.
Do you provide International delivery?
At this time, no. Shipping is only done to the continental US.
What is your returns policy?
Generally, there are no refunds or returns. If there is an issue with your order, please contact me at your convenience. Email: NyxandShadowLeather@gmail.com